First Is
Through
Your
Staff....
In my
dental
marketing seminars, I
always tell the dentists that they should always have a staff that's
well-educated and well-trained to handle each patients concern. Also,
always
remember that dental teamwork is very important. So how do you do it?
In our
case, we ask our patients what we call our “magic
question”: “On a scale of 1
to 10, how would you rate your smile?”. With this question we
can have an
inkling of how much the patient would like to go for the solution. Then
after
they give us their respective answers, we would then ask them:
“What would make
it a 10?”. And this is where teamwork comes in. As a dental
team, we listen to
their various answers. We take down notes so that we can effectively
give back
and sell the treatment to our patients. Then also we remind the
patients of the
benefits of the solution. We tell them that it's invisible, it's
removable, and
gives much confidence to patients. Stating this advantages would be
very
helpful in selling the treatment as well.
Second Is
Through Holding
An Invisalign Open House....
In
my dental
marketing seminars, I
also tell the dentists that they should conduct an Invisalign Open
House. I
remind them to keep two things in mind when doing such an open house,
and these
are, first, market your Invisalign day appropriately, and second, have
two
schedules for the event.
- On
Marketing Your Invisalign Day Appropriately....
The big
mistake
that a lot of people do is that they
decide to do the open house, but
they send out a mailer to their existing patients, and
they get 1 to 3 phone calls. You should
be expecting this, because if
your going to do an entire open house,and
you have an
opportunity to make $5000 a
case or say $15,000 net per case, you need to throw more
money at it. And you need to have your staff get people to
come to it. So, this is what
you
should do. You have to start planning the promotions of it 4 or 5
weeks minimum
in
advanced, so as to get 2
to 3 direct mail pieces to your existing and inactive patient
base in that time (so once a week for the
first three
weeks to promote it). If in case
you want to use e-mails, you should definitely go and just send out
e-mails. If
you want
to go through phone
numbers, either you're going to do two things: you can physically call everybody; or
just
do a voice broadcast, which
will go out to every single
home and it will share with people the
details and where to call.
- On Having
Two Schedules For The Event....
The
reasons behind having two schedules for the event are two things:
first, you can
use the same
marketing dollar to
promote both events; and second, some people who can't
make it on a given schedule, say Wednesday
night, will be able
to make it on a Saturday
schedule
between 10:00 to 1:00, so the endpoint here is that you will enable them
to have a dual option
for the people,
and let them choose more dentistry as well.
So
these are the strategies that I teach the dentists in marketing the
Invisalign
solution in the dental marketing seminars that I hold. I also remind
them that
if they're going to have a lot of Invisalign patients, they will refer
more
than traditional patients will, and also choose more cosmetic dentistry
in your
practice!